Refund and Returns Policy

Our Return Policy

We handle returns on a case-by-case basis with the ultimate goal of making our customers happy. We stand behind our goods and services, and want customers to be satisfied with them. We’ll always do our best to take care of customers—our philosophy is to deal with them fairly and reasonably. We have long believed that when we treat our customers fairly, they in turn are fair with us. We apply refunds to the tender with which returned items were purchased. If we choose to provide a refund and no record of sale is available, we’ll ask for personal identification and a refund will be provided at the current price on a Nordstrom Gift Card.

Need to make a return? We no longer send return labels with orders, but you can still print your own prepaid label, get a QR code to use at eligible USPS or FedEx locations or make your return in store.

We now accept eligible returns of Nordstrom and merchandise at Nordstrom Rack locations. Fine jewelry and designer items purchased at Nordstrom or are not eligible to be returned to Nordstrom Rack stores. Nordstrom and Nordstrom Rack purchases made in Canada are not eligible for return at U.S. locations. Boutique returns must be processed at the store where they were originally purchased.

Need help?

Contact us at for questions related to refunds and returns.